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How mawarroro Protects Your Information

When you open an account with us, your personal details and payment information stay encrypted and separate from our game systems.

Encrypted payment and account dataLocal law compliance for Indonesia regionsYour withdrawal verification process
mawarroro How mawarroro Protects Your Information
PRIVACY HELP

Contact Us About Your Data

If you have questions about how we use your information, want to access what we hold on file, or need to update your details, reach out to our support team.

Email Support Send privacy requests to [email protected] and we'll respond within five business days with a full breakdown of your stored data.
In-Account Settings Log in to your account, open Settings > Privacy, and manage your communication preferences or request a data report instantly.
Chat Support Open the chat widget in the lobby bottom-right corner. Our team in Semarang and Medan handle privacy requests Monday to Sunday, 10 AM to 10 PM Jakarta time.
HOW WE SECURE YOU

Data Handling and Account Protection

We use industry-standard TLS 1.3 encryption for all transactions and store account data on servers with restricted access.

TLS 1.3 Encryption

All data in transit — from your phone to our servers — uses military-grade encryption. Payment gateways are PCI-DSS certified.

Deposit Verification

Every DANA, OVO, GoPay and QRIS deposit is verified against your account name before crediting. Mismatches block the transaction instantly.

Session Logs

View every login, IP address and device used on your account in Account > Security. Revoke any session with one click.

Withdrawal Confirmation

Payouts to DANA, OVO, GoPay or QRIS require email or SMS verification. We hold the transaction 15 minutes so you can cancel if needed.

Breach Notification

If we discover unauthorized access to any account data, you'll receive an email and SMS within 48 hours with details and next steps.

Data Retention Policy

Closed accounts are deleted after seven years unless regulation requires longer storage. Request erasure anytime via [email protected].

Common Questions About Your Data

We've answered the questions we hear most from players opening accounts in Indonesia. If your question isn't here, email [email protected] and we'll respond within one business day.

Yes. Go to Account Settings > Privacy > Request Data Export and we'll email you a complete file within seven days. It includes your profile, deposit history, game records and all personal information we hold. You can also call support and request it verbally.

We delete active account data immediately when you request closure. Backup copies are retained for seven years where local law permits to comply with financial regulations, then permanently removed. You can request earlier deletion by emailing [email protected].

We share only what's necessary: payment gateways for DANA, OVO, GoPay and QRIS processing, identity verification providers, and fraud-detection services. We never sell your data. Where local law permits, we may share anonymized game statistics with regulators. You can opt out of marketing emails anytime in Settings.

Email [email protected] with your account name and we'll verify your identity within two hours using your registered phone number or ID. We'll send a secure reset link to your email. Chat support is also available 10 AM to 10 PM Jakarta time, seven days a week.

Your DANA, OVO, GoPay and QRIS details are tokenized — converted into secure reference codes — and never stored in plain text. Each transaction is re-verified against your bank records. You can delete any saved payment method from Account > Payment Methods anytime.

Yes. Head to Account > Reports and select a date range to download your lobby history, deposits, withdrawals and game results as a PDF. Statements are retained for three years. Older records are available by requesting them from [email protected].

We use cookies to keep you logged in, remember your lobby preferences and track page performance. No third-party ads track you on mawarroro. You can disable cookies in your browser settings, though you'll need to log in manually each time. See our full Cookie Policy in Account > Settings.