Reference

Legal Terms That Protect Your Account

We operate mawarroro to keep your account, deposits and withdrawals secure under clear legal terms.

Account security firstData transparencyPayment protectionAccount access rightsSupport in your language
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mawarroro Legal Terms That Protect Your Account
GET ANSWERS FAST

How to Reach Us About Legal Issues

Live Chat Open your account and start a chat with our support team. We respond in English within 2 hours, seven days a week. Ask about your rights, account history, or data requests.
Email Support Write to our legal team at [email protected] with your account number and question. We reply within 24 hours with full details and documentation of any account changes you request.
Account Settings Log in, go to Settings > Legal & Privacy, and download your full data record, account statement or dispute history. All records are prepared within 48 hours of your request.
YOUR DATA & SECURITY

How We Protect Your Information

Data Encryption

All deposits, withdrawals and personal information are encrypted using bank-grade SSL. We store your payment methods (DANA, OVO, GoPay, QRIS details) in a separate secure vault and never see your full card or account numbers.

Verification at Sign-Up

You provide a valid phone number, email and identity when you open an account. We verify this information to prevent fraud and comply with anti-money-laundering rules. Your data is checked against official databases, but we do not store scans of identity documents.

Cookies & Tracking

We use cookies to keep you logged in and remember your language and game preferences. You can manage cookies in your browser. We do not track you across other websites or sell your browsing history.

Data Retention

Account information is kept for as long as your account is active, plus 5 years after closure for legal and tax compliance. Transaction records are kept for 7 years. You can request early deletion where local law permits.

Account Access Control

Only you can log into your account. If you forget your password, you reset it via email or phone verification. You can enable two-factor authentication in Settings for extra security.

Contact Our Legal Team

If you have privacy concerns, want to export your data, or request deletion, email [email protected]. We respond within 5 business days and help you exercise your rights.

Legal & Account Rights — Common Questions

You can close your account at any time from Settings > Account. We process closure within 24 hours. Any balance in your wallet is returned to your payment method (DANA, OVO, GoPay or QRIS). Your personal data is retained for 5 years for tax and legal reasons, but your account access is immediately removed.

Yes. Email [email protected] with 'Data Request' in the subject line and your account number. We compile your full profile — personal info, account history, transactions, messages — and send it to you within 5 business days as a downloadable file.

If you do not receive a withdrawal after 24 hours or question a transaction, contact support immediately. We investigate within 48 hours, check with your payment provider (DANA, OVO, GoPay, QRIS or bank), and either recover the funds or provide a full report of what happened.

Your deposits through DANA, OVO, GoPay and QRIS go directly from your wallet to our payment processor. mawarroro never holds your payment details. Each deposit is logged in your account statement and encrypted. You can see every transaction in your wallet history.

Access to games and betting on mawarroro depends on local law where you are. We operate within the frameworks applicable to our players. If you are uncertain about your local rules, check with your local authority or contact us before you play.

You can update your phone, email and language settings in Account Settings. Identity information (name, date of birth) cannot be changed once verified, to comply with anti-fraud rules. To request corrections, contact [email protected] with documentation.

Write to [email protected] or use the Legal & Privacy section in your account Settings to open a secure ticket. Our legal team reviews all requests within 5 business days and provides written answers to your questions.

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